1 

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
FREE SHIPPING!
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Accessories
Help
Setup & Adjustment
Trouble Shooting
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?


Social Tab
Follow us on Twitter & Facebook

Find out what our customers are saying


"One can not beat the performance for the price of these poles. I used them on The Way in Spain last September. They help up to the abuse on the trail with ease. Still using them and going strong. Best bang for the buck!" –William

"Love these poles! The carbide tips gripped very well on rock and soil. They were able to support the full load of my weight (210 lbs) going up the mountain. Coming down the anti-shock feature helped cushion my shoulders and knees. Cork handles absorbed moisture and kept my hands dry." –Bryson

"I bought a pair of these at Costco for 24.99. I was a little worried about the quality because the price was 1/4th to 1/8th of comparable poles at REI. After using these to climb a few mountains in the Columbia River Gorge I began to regret my choice to purchase a single set. These are sturdy, strong and add almost no weight to my pack when not in use. I ended up deciding to give them to my wife for the rest of the year since they are so light and I like to keep her pack as light as possible. Luckily I was able to find them on their website and bought bought another pair direct!" –Jeff